The overdraft thresholds control the variables for your alerts and determines whether an alert triggers, its priority rating and who it is assigned to. The alert settings make sure the right information, is served at the right time, to the correct team member.
To ensure your alerts work out of the box they come loaded with Hindsight defaults. We appreciate every client is unique so you have complete flex over each client but using defaults gives you a good starting point.
Amending alert settings when you connect an organisation will make sure you are looking at relevant information per client. The alerts triggering and the priority of an alert also drive the Heart Rate so it is important to spend some time and get this right.
You can amend the overdraft thresholds from within an alert on a one by one basis but we would recommend doing it from the client Bank Account Settings so you can address them all at once. If you do it one by one when an alert triggers it means you may miss something for that client if an alert never triggers.
Clients > select client > Bank Account Settings
For each client any account recognised as a Bank account in Xero is pulled across so you can set thresholds for the balances either on a % or £ amount. This will enable you to know when an account goes above or below a certain amount or percentage. From the example below I only have the alert turned on for one bank account as I do not have an overdraft on the other accounts. In this instance I have a £3,000 overdraft and I have told Hindsight to alert me if I get within 20% of that amount. This means when the bank balance reaches (£2,400) or less.
This will then give me the opportunity to discuss actions with the client such as moving money from another bank account or looking at aged receivables to understand what money is due among other options available to the client.