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Filtering Alerts

You can filter Alerts by alert, assignee or client.  You can also display alerts by the Priority assigned to them.

By default each time you access the alerts page in a new session it will show just the alerts assigned to you.  If you see a blank screen it may indicate there were no alerts assigned to you that have triggered.  If you choose the Clear All button it will remove all filters applied to the list.

Any filters you apply will be stored and remembered for that session so your list will appear with the same filters the next time you access the alerts section.  At any point if you wish to return the page to unfiltered then press the Clear All button in the filter header.

As well as using the dropdowns to make filter choices you can see below you also have the ability to view alerts in order of priority. Critical, Urgent, Medium and Free.  By default the alerts are also ordered by priority on this screen.  You can tell the priority of an alert by looking at the colour ribbon to the left of the alert.

Red = Critical, Amber = Urgent, Blue = Medium and Grey = Free.

When you click on one of the Alerts the far right panel will change and show you why the alert has triggered.

Once you have resolved any issues you can push complete and the alert will disappear.  Please note that as the alerts trigger daily if the underlying problem has not been corrected it will trigger again the following day.

For more information on how to deal with the alerts that have been generated please review our guide to alert management.


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