Product Update September 2021

I was going to start this update with an apology as we were hopeful of getting this out to you before our official launch at the Digital Accountancy Show being held on 1st September.  As you can tell we missed that by a few weeks.

That being said I think you’ll like what we have to offer so much that I’ll let you be the judge of whether an apology is due or not.  Enjoy!

New – Peace of Mind

It is part of our mission that all small business owners feel the love not just those that sit within that top tier paying for ‘advisory’.  We get that you can’t justify paying for a software subscription for all clients when they are not paying for that additional level of support.  We aim to fix that by providing you for free the tools to start meaningful conversations with clients.  We hope that those conversations become fruitful for the accountant and the business owner.

Free Basic Alerts Suite

We have created a suite of 9 alerts that cover the bank, sales and bills.  These alerts are generated when clients are set to ‘free’ on the new billing tab under Practice Admin.  They are a guide to highlight where things may be going wrong and a prompt for conversations with clients.

If you have a mixture of paid and free clients you will find the basic alerts at the bottom of your alerts list.  They are also shown in the alerts filter so you can choose to look at just the free alerts.

Enjoy peace of mind that anything falling outside of the basic parameters is captured for every client completely free of charge.

New Dashboard

To complement the free basic alerts suite we have added a new dashboard where you can keep an eye on the ‘free’ alerts.  These alerts are not included in the metrics present on the other dashboards available.

Here you will be able to find information on the top 5 issues for each type of alert.  Once you have tackled those 5 issues they will be replaced by the next 5.  As you can see from the below unreconciled bank transactions are ordered by the largest monetary amount unreconciled as well as telling you the number of bank statement lines.  We believe this gives a better reflection of those clients records that are most likely to be inaccurate.  The data relating to invoices and bills is shown in the same way.

MOT Report

The MOT report highlights at client level those alerts that have triggered with commentary on why they have triggered.  This can be used as a guide for internal purposes but can also be saved as a PDF report (CTRL + P in your browser) and issued to a client should you wish to send them something to strike up a meaningful conversation.  This report will highlight to clients that you are going above and beyond the basics for them.

This will give clients peace of mind – you have their backs.

Example PDF Report

Improvements

Client View Table

We have added the number of days until quarter end and year end into the client view table.  This enables you to sort your clients by how many days there are to the nearest quarters or years upcoming.

Whilst the columns in this table are draggable so you can change them to suit your requirements we have changed the default order of the columns so it runs in a more logical order and will avoid you having to drag so many columns around.  They can get heavy.

Bugs

  • Correct issue with colour of average Heart Rate graph on User Dashboard, colour dependent on the average score achieved
  • Adjust Practice dashboard panels to improve sizing on smaller display
  • Remove current dashboard from dashboard dropdown selection options
  • Amend alert settings modal to include a scroller on smaller display to be able to update all settings
  • Amend formatting of bank and credit card alert if displaying negative balance

Product Update August 2021

Really excited as we build towards our official launch at the Digital Accountancy Show being held on 1st September.  Why not book a free ticket and come and see us there?

This is going to be the first of two-parter this month as we aim to have some more goodies ready before our official launch.

If you require any further information on the changes below then please checkout the updated Knowledgebase articles.

New

Manager Dashboard

To complement the new user dashboard we have now completed work on the manager dashboard.  This one is aimed at the seniors and middle management in your practice to help them focus their mind and attention on the key critical things.  What deadlines are upcoming, what is the quality of the records and what needs to be done and more importantly by whom.  Keep an eye on your clients and team without micro managing their every move.  Easily understand what needs attention and take corrective action.  Identify who your star performers are and congratulate them on doing a great job.

Read more.

 

Onboarding

With greater functionality comes more complexity.  Listening to feedback from our early adopters we have implemented a more rigorous onboarding process to help you get up to speed as quickly as possible and start filtering out that noise sooner.

Watch the video below for a quick tutorial on how to get step up in a few simple steps.

 

Improvements

Alerts and Transactions at Client level

Whilst we see great value in having everything at a practice level we appreciate there are times when you wish to work on a client in isolation.  As such we have added the alerts and transactions data into the client screen.  This will enable you to spend time focusing on one client at a time.  Unlike the practice wide transaction view you now have the ability to sort the client level data by each column header.  We hope that by bringing everything together in this way it will make your life simpler as you could record a video to share with clients of their current position without worrying about inadvertently displaying information on another client.

You will now see a couple of additional tabs in the client screen and we have re-ordered the tabs so they appear in a more logical workflow.

 

Client Key Data colours

A small upgrade to make it easier to distinguish those upcoming client deadlines.  We have colour coded the Client Key Data panel to show you how close you are to an upcoming deadline.

Financial Year End – Less than 45 days pink, 46 – 120 orange, 121+ green

Next Quarter End – Less than 21 days pink, 22 – 45 orange, 45+ green

  • Renamed the misposted bills  alert to variance analysis to make it clearer
  • Added nominal account code name next the account code on the variance analysis for easy identification
  • Amended the Heart Rate score icons to show a switch if an alert is currently turned off.  This acts as a reminder when running the report which items are not currently active for that client.  Clicking on the switch will open a new window at the alert settings so you can update if required.
  • Amended the Heart Rate colour to reflect of a section has a 0 score available because all alerts in that section are turned off.

Bugs

  • Corrected issue where alerts switched off impacted the Heart Rate scores
  • User dashboard now only shows alert graph for alerts where you are assigned to the alert not because you are assigned as a user at client level
  • User dashboard critical alerts only show the critical alerts where you are assigned to the alert not because you are assigned as a user at client level
  • Standard dashboard reverted back to showing top 3 items alone which has corrected the data displaying outside of the card
  • Temporarily removed the bank balance tile from the client overview screen to avoid the display issues with bank balances in multi currencies.  This will be returned once we find a better way to display this information.

Product Update July 2021

It’s a whopper.  Some big changes this month but more importantly key structural changes that will enable us to go further and provide more granular performance metrics in future releases.  As usual a big thanks to everyone for their feedback during this latest release.

If you require any further information on the changes below then please checkout the updated Knowledgebase articles.

New

User Dashboard

The old dashboard didn’t quite cut the mustard so we are pleased to launch the first of three new dashboards.  This one is aimed at the bookkeeper and junior members in your practice to help them focus their mind and attention on the key critical things.  What deadlines are upcoming, what is the quality of the records and what needs to be done and more importantly by whom.  Check out your alerts and heart rate monitors to maintain control over whether trends are moving in the right direction and if not take action.

Read more.

 

Practice Defaults

Now you can set your own practice wide defaults for alert settings.  This drives a consistent approach to how you look after clients.  Start with the defaults and then tweak them to suit every client.  This is a much quicker approach than going through each one individually.  Coupled with the new Client User Roles (more on that later) you don’t even have to spend time assigning alerts to people.  If someone leaves so what we’ve got it covered.  Magic.

If you have batches of clients to add in the same industry why not set defaults for that industry and then add the clients in batches.  They are your defaults you do with them as you see fit.

Read more.

 

Client User Roles

With this release the new dashboards became a reality.  We can filter out so much more noise by only ever showing client data at the right time to the right person.  You can easily determine who can see what and the actions they can take.  More importantly this change enables us to drive better reporting and metrics around individual and team performance and accountability.  We are so excited about this one as we see opportunities everywhere we look.

You must assign client roles to existing users in Hindsight for the new user dashboard functionality.

Read more.

Bookkeeping Status

Wouldn’t you like to know whether your team is genuinely better than your clients in relation to data processing?  (Maybe you’d rather not know but that defeats the object)  What if you could back that up with facts.  Hard evidence of how you could help your clients improve their life and business while taking away pain.  It might be small but it is mighty.

Read more.

 

Improvements

Transactions

We grew tired of staring at a table of numbers.  It didn’t talk to us.  We may as well have been looking at an Excel document so we changed it.  Behold the all new interactive transactions page where your Xero clients transactional data talks to you.  Select a period range and see the changes in volumes.  Someone not processing documents, someone growing quickly or perhaps an unusual seasonal fluctuation.  You’ve got this.

Read more.

 

Support Centre

A small upgrade to make it easier for you to find the stuff you need to get value from Hindsight.  No more hunting around.

Read more.

 

Product Update June 2021

In our biggest release to date we run through some of the key changes made to Hindsight.  This has been shaped by the feedback from our team of testers so a big thank you to them all.

If you require any further information on the changes below then please checkout the updated Knowledgebase articles.

New

Heart Rate Monitor

We have added a graphical representation to the Heart Rate report which shows the overall Heart Rate score for the previous 90 days.  We are logging the Heart Rate everyday so you can monitor clients progress towards a better overall score and highlight the positive impact of your work.  It can be used to identify a negative trend which would imply corrective action needs to be taken.  This offers valuable insight and genuine conversation starter with a client.

Client Key Data

Sometimes the small things in life bring the greatest pleasure.

How many times and how many clicks does it take to see that key client data? Enough for you to break your workflow and get side tracked because you forgot what you were looking for.

Not anymore. It’s just a simple hover away.

As well as some of the key client data we have calculated the next quarter end date and a countdown to the next key deadlines.

Auto Complete Alerts

The underlying rule of Hindsight was to reduce noise for accountants and bookkeepers.  This in turn would allow them to work efficiently in a logical and prioritised way.  We failed and did the opposite by flooding your software with alerts.  We did this as we wanted each and every instance of an issue to be recorded.  What we didn’t appreciate is the sheer volume of alerts that would generate and the noise you would have to fight through.

To correct this we have completely reconfigured the alerts engine so you will only ever be surfaced with the latest alert that has triggered.  This has two major benefits:

  1. you are only ever working on what genuinely needs attention – no noise just action
  2. we can now auto complete alerts for you.  If we see an alert that has previously triggered is no longer an issue we can auto complete it and remove it for you.  You will not be bothered by any issues that either you or the client have already corrected.

Alert Actions

It is not always as black and white that an alert can be corrected or not.  From feedback received we have looked at when and how the variations occur and have accommodated some changes in this area.  What action is available depends on the alert that is being cleared.  These will be expanded over time.  For now we have added the following:

  1. Dismiss – I know there is an issue but I have carried out some form of remedial action which means I am not going to correct the underlying transaction.  I do not however want to be reminded about it daily as I will not be correcting it.  An example might be where a duplicate transaction has been detected but overall the supplier account is correct as a later bill was not entered to correct the overall position.  Several months have passed and to correct the issue would involve a lot of unnecessary unpicking and reposting.
  2. Exclude – similar to dismiss but not transactional in nature.  You can exclude items such as nominal account codes or suppliers from an alert.  You are making a conscious decision for these records to be excluded when running checks.  An example would include excluding Amazon from the inconsistent postings check as you know the supplier could be posted to multiple different nominal account codes.
  3. Complete – I’ve taken corrective action and this can be removed from my list.  Complete is different to dismissing in that you are telling the system the item has been corrected.  We will look for the same issue tomorrow and if it has not been corrected it will create a fresh alert.  With a dismissed alert you are telling us to ignore it going forward.

Multi Item Alerts

To keep the noise to a minimum if there are multiple instances of the same alert type we will present just one alert notification but it will contain a note that the alert has multiple instances as shown below.

You can work through the alert in much the same way as you do with a single alert.  As you complete an action against each item it will be removed from the list.  When you action the final instance the whole alert will be marked as complete.  As you work through the list the badge icon number will be updated to reflect just the instances now outstanding.

If you try to complete the whole alert without completing each instance you will be prompted to confirm this is correct.  This could be perfectly legitimate such as Dormant Accounts that contain 14 items.  Rather than actioning each item you could hit the complete button and mark all as complete in one go.

 

Improvements

Client Overview

We have made several improvements to the client overview this release which includes the following:

  • adding the overall Heart Rate score so you can easily see the quality of clients records from one screen
  • columns are now draggable so you can sort the columns into the order that works for you
  • columns can be sorted by multiple selections allowing for you to create a view that aids interrogation of data and provides an easy visual for workflows

Alerts

Several enhancements have been added to the alerts section of Hindsight.  This provides for a much better overall experience when clearing down the alerts the system has generated.

  • Alerts page has been redesigned to remove the left hand panel containing filters.  This allows for more room on the page for the key information and avoids the alert display dropping off the right hand side of the page on smaller resolution screens.
  • Filters have been updated to show the number of filters that have been added so you can easily see what filters have been applied to your alerts.
  • You can clear any filters applied to your alerts in a single click avoiding the need to deselect the filters.
  • Default assignee filter has been applied.  When logging in the assignee will only see the alerts that are assigned to them.
  • With the addition of auto completing alerts there is no longer a need to see the date attached to an alert as they will always be up for the current day.  The priority filters replace the date filters.  We have also removed the date from the alert notification and split out the alert name and client name to make it easier to see.

Fixes

Alert filters

When you set filters on the alerts and navigate to a new page your filters are retained.  Likewise on completing an alert you will no longer be redirected back to page one of your filter but will stay on the same page.  This allows for a much quicker workflow and stops the annoying action of resetting filters.